There are five steps:
1 – Identify interviewees
Management identifies colleagues to be interviewed by John Magee. They are the key interfaces between the international locations, working in those areas critical to the success of the company. They know the current state of collaboration.
2 – Conduct interviews
John conducts the interviews face-to-face and by telephone. Their duration is between sixty and ninety minutes. Follow-up interviews may be necessary. John’s questions focus exclusively on areas of improvement. The source of all individual responses remains anonymous.
3 – Analyze input
John analyzes the input provided in the interviews. He identifies not only areas for improvement, but more importantly their underlying organizational-cultural drivers.
4 – Present results
John presents his results to management by addressing three questions: Where are the opportunities for improvement? What are their underlying drivers? How can the opportunities be realized? John provides his unique point of view as an outsider. Management knows the business, the people and the processes. They discuss the measures John has recommended.
5 – Submit revised recommendations
Based on his discussion with management, John revises and submits his recommendations. Management then decides on the next measures to be taken. If appropriate, John executes those measures.