What does it actually mean to quantify so-called hard factors? Are the complex interactions within global companies really so simple that you can isolate specific interactions and assign numbers to them?

Perhaps in discreet motion studies on an assemply line. Perhaps in the number of packages a worker can move in a warehouse. But in sophisticated organisations, with sophisticated people, doing sophisticated things? Their interactions are far too complex to draw cause & effect relationships.

Folks, in complex, global companies it is all about connections, interdependencies, influences. It is all about identifying, describing and understanding. It is not about defining and codifying and managing via process. The goal is not to quantify. This is not about numbers. The goal is to understand. This is about people.