Conflict is normal, unavoidable, even healthy. When colleagues collaborate, they’ll disagree. Key is resolving disagreements. Ok, how do the Germans deal with conflict?
冲突是正常的，不可避免的，甚至是健康的。当同事们合作时，他们会有不同意见。关键是解决分歧。好吧，德国人是如何处理冲突的？
Escalation
Germans view conflicts as fundamentally negative and discomforting. Escalating conflict should only be an option of last resort. And since effective leadership is expected to anticipate and prevent conflicts within their organization, those conflicts which have become known are a sign of leadership failure.
升级
德国人认为冲突从根本上说是消极的和令人不舒服的。升级冲突只应该是最后的选择。而且，由于有效的领导被期望在他们的组织内预测和预防冲突，那些已经成为众所周知的冲突是领导失败的标志。
Hearing
Germans will avoid an open hearing at almost all costs. The airing of grievances ﹣ argument vs. counter-argument in front of the next level of management﹣only increases tension, making resolution more difficult. Instead, the conflict resolver interviews each party separately and on a one-on-one basis.
听证会
德国人几乎会不惜一切代价避免公开听证。宣泄不满–在下一级管理层面前的争论与反争论–只会增加紧张，使解决更加困难。相反，冲突解决者会与每一方单独进行一对一的访谈。
Evidence
A German manager who has been asked to resolve a conflict is more mediator than judge. And mediation in Germany means gathering and analyzing the facts only. Subjective input provided by others affected by the dispute, carry far less weight.
证据
一个被要求解决冲突的德国经理更像是调解人而不是法官。而调解在德国意味着只收集和分析事实。受争端影响的其他人所提供的主观意见，其分量要少得多。
Speed
Germans avoid making hasty decisions at all costs. A German manager is expected to work through the mediation process carefully. An optimal resolution which demands time, is better than a suboptimal resolution arrived at quickly.
速度
德国人不惜一切代价避免做出仓促的决定。一个德国经理被期望在调解过程中仔细工作。一个需要时间的最佳解决方案，比一个快速达成的次优解决方案要好。
Acceptance
Germans feel uncomfortable not only with resolutions dictated from above, but also with those which result in a clear winner and loser. Germans believe that a resolution is effective and durable only if the parties involved freely accept it. Losers seldom freely accept the outcome.
接受度
德国人不仅对上级指示的决议感到不舒服，而且对那些导致明确的赢家和输家的决议也感到不舒服。德国人认为，只有在有关各方自由接受的情况下，决议才是有效和持久的。失败者很少自由地接受结果。
