Processes govern the inner workings of a company. They describe how the work should be done. Those who have the say about processes, have the say about how the work is done. What do German processes look like?
流程支配着一个公司的内部运作。它们描述了工作应该如何完成。那些对流程有发言权的人，对工作的完成方式有发言权。德国的流程是什么样子的？
Success Factor
If surveyed Germans would rank internal processes﹣how the work is done﹣just after people as the most critical factor to the success of any company. At times, however, it can appear that people are asked to serve processes more than processes are asked to serve people.
成功因素
如果对德国人进行调查，他们会把内部流程–工作是如何完成的–排在人之后，作为任何公司成功的最关键因素。然而，有时候，人们被要求为流程服务，而不是流程被要求为人服务。
Deductive vs. Inductive
Deductive thinking is inference. The conclusion about particulars follows necessarily from general or universal premises. German processes and procedures are arrived at deductively, based on standards and norms, which provide guidance on how to do the work.
演绎性与归纳性
演绎性思维是一种推理。关于特定事物的结论必然来自于一般或普遍的前提。德国的流程和程序是在标准和规范的基础上演绎得出的，这些标准和规范为如何开展工作提供指导。
Guaranty vs. Tool
For Germans the goal and the path to that goal are almost indistinguishable. The product, and the processes which lead to the product, are two sides of the same coin. A work result – literally a product or service﹣is only as good as the processes which led to it.
保证与工具
对德国人来说，目标和通往目标的道路几乎是无法区分的。产品和导致产品的过程，是一个硬币的两面。一个工作成果–从字面上看是一个产品或服务–只有在导致它的过程中才是好的。
Discipline vs. Deviation
Processes are most effective when they maintain a balance between conformity and flexibility. Germans prefer generally formulated processes allowing for interpretation based on the parameters of a specific situation. Judgement calls are driven by training and experience.
纪律与偏离
当流程在一致性和灵活性之间保持平衡时，它们是最有效的。德国人更喜欢普遍制定的流程，允许根据特定情况的参数进行解释。判断力是由培训和经验驱动的。
Process as Power
If processes and procedures make up the manual governing the inner workings of a company, whoever writes that manual determines how the work is done. This is especially the case in industrial sectors where processes are essential to the development, manufacturing and installation of complex products and systems. Because Germans are strongly product oriented, they instinctively strive to have the say about internal processes.
流程即权力
如果流程和程序构成了管理公司内部运作的手册，那么谁来写这个手册就决定了工作是如何完成的。这在工业部门尤其如此，在那里，流程对于复杂产品和系统的开发、制造和安装至关重要。由于德国人强烈地以产品为导向，他们本能地力争对内部流程拥有发言权。
