Conflict is normal, unavoidable, even healthy. When colleagues collaborate, they’ll disagree. Key is resolving disagreements. Ok, how do the Americans deal with conflict?
冲突是正常的，不可避免的，甚至是健康的。当同事们合作时，他们会有不同意见。关键是解决分歧。好吧，美国人是如何处理冲突的？
Escalation
In the American context conflicts of interest are a fact of life. Escalation is not only often necessary, the individual has a fundamental right to seek resolution, to „have his day in court.“ A third party – almost without exception the next management level – is called upon to judge. In fact, effective leadership is defined, among other things, by its ability to resolve conflict.
升级
在美国，利益冲突是生活中的一个事实。升级不仅经常是必要的，而且个人有寻求解决的基本权利，”在法庭上有自己的一天”。第三方–几乎毫无例外地是下一级管理层–被要求进行评判。事实上，有效的领导是由其解决冲突的能力来定义的。
Hearing
Americans expect a fair hearing. The process of justice begins when the conflict parties, in the presence of each other, make their case before the judge. In the American culture self-defense is only possible when one knows what the other side is accusing them of. A hearing almost always takes place.
听证会
美国人期望得到公正的听证。当冲突各方当着对方的面在法官面前陈述他们的情况时，正义的过程就开始了。在美国文化中，只有当一个人知道对方指责他们什么的时候，才有可能进行自我辩护。听证会几乎总是要举行的。
Evidence
An American manager asked to resolve a conflicts sees himself more as judge than mediator. Both facts and witness testimony will be considered in her deliberations. Both are legitimate forms of evidence.
证据
被要求解决冲突的美国经理人认为自己更像是法官而不是调解员。在她的审议中，事实和证人的证词都将被考虑。两者都是合法的证据形式。
Speed
Americans become impatient if too much time is required to resolve a conflict. Festering conflicts are disruptive for any team. A suboptimal, but prompt resolution, is often better than an optimal, but late one.
速度
如果需要太多的时间来解决冲突，美国人就会变得不耐烦。纠缠不清的冲突对任何团队来说都是破坏性的。一个次优但迅速的解决方案往往比一个优但晚的解决方案要好。
Acceptance
Americans escalate disputes. They expect an authority-driven resolution process. A true and lasting resolution is attainable only when a clear decision is made. Americans have less of a problem with one party winning and the other losing. „You win some, you lose some.“ Just move on.
接受
美国人将争端升级。他们期望一个由权威驱动的解决过程。只有在做出明确的决定时，才能实现真正的和持久的解决。美国人对一方获胜而另一方失败的问题不大。”你赢了一些，你输了一些”。只要继续前进。
