We give and receive feedback constantly. With colleagues, customers, suppliers. Feedback gives us a common understanding of where we stand, of what is and isn’t working. How do Americans handle feedback?
我们不断地给予和接受反馈。与同事、客户、供应商。反馈让我们对自己的处境有了共同的了解，了解什么是有效的，什么是无效的。美国人是如何处理反馈的？
Performance
Americans link the personal with the professional. Feedback addresses primarily performance, but takes into consideration how it will be received, thus affect future performance. Feedback on one‘s work is feedback on that individual. Feedback is by its very definition personal.
绩效
美国人将个人与职业联系起来。反馈主要针对的是绩效，但也考虑到它将如何被接受，从而影响未来的绩效。对一个人的工作的反馈就是对这个人的反馈。根据其定义，反馈是个人的。
Praise
Americans see themselves as positive thinkers, motivators, self-motivators. It is a sign of leadership to seek out reasons to praise. In fact, praise is most instrumental when an individual or entire team is struggling, experiencing defeat and self-doubt.
And a concrete symbol of praise is official recognition in the form of awards. Americans want to be rewarded for good work. Awards ceremonies, small and large, are a key instrument of positive feedback.
赞扬
美国人认为自己是积极的思考者、激励者、自我激励者。寻找赞美的理由是领导力的表现。事实上，当一个人或整个团队正在挣扎，经历失败和自我怀疑的时候，赞美是最有作用的。
而赞美的一个具体象征就是以奖励的形式进行的官方认可。美国人希望因工作出色而得到奖励。大大小小的颁奖仪式是积极反馈的一个重要工具。
Criticism
Americans focus less on reducing errors, and more on reinforcing what leads to good results. When giving feedback Americans concentrate on strengths. Critique is communicated in a carefully worded, diplomatic way.
批评
美国人不太注重减少错误，而更注重加强导致良好结果的因素。当给予反馈时，美国人集中在优点上。批评是以谨慎的措辞和外交方式传达的。
Discretion
Sensitive feedback discussions in the U.S. business context are always done in one-to-one talks. Discretion is highly important, especially when the feedback is negative. There is very low tolerance for open criticism of team members in the presence of their colleagues.
谨慎
在美国的商业环境中，敏感的反馈讨论总是在一对一的会谈中进行。谨慎是非常重要的，特别是当反馈是负面的。对于在同事面前公开批评团队成员的行为，人们的容忍度很低。
Scores
Feedback scores are most effective when they are accurate and realistic enough, but also motivating. When in doubt, Americans are inflationary. The school grading system is: A is excellent; B is very good; C is good; D is unsatisfactory; F is failure.
分数
当反馈分数足够准确和现实的时候，也是最有效的，同时也是激励性的。当有疑问时，美国人是通货膨胀的。学校的评分系统是： A是优秀；B是非常好；C是良好；D是不满意；F是失败。
