Processes govern the inner workings of a company. They describe how the work should be done. Those who have the say about processes, have the say about how the work is done. What do American processes look like?
流程支配着一个公司的内部运作。它们描述了工作应该如何完成。那些对流程有发言权的人，对工作的完成方式有发言权。美国的流程是什么样子的？
Success Factor
If surveyed Americans most likely would not even mention processes as critical to a company’s success. Instead they would name factors such customer orientation, innovation, rapid reaction time, pricing, and financial engineering. More relevant than how the work is done is what the concrete results are.
成功因素
如果对美国人进行调查，他们很可能甚至不会提到流程对公司的成功至关重要。相反，他们会说出诸如客户导向、创新、快速反应时间、定价和金融工程等因素。比起如何完成工作，更相关的是具体的结果是什么。
Deductive vs. Inductive
Inductive thinking is also inference. It is a generalized conclusion based on particular instances. American processes and procedures are arrived at inductively, based on experience, which provides guidance on how to do the work.
演绎性与归纳性
归纳思维也是一种推理。它是一种基于特定事例的概括性结论。美国的流程和程序是在经验的基础上归纳得出的，它为如何做工作提供指导。
Guaranty vs. Tool
For Americans processes are tools, a means to an end. Processes assist, support, enable people to organize their work and their interaction. Processes cannot, and should not, replace human judgement.
保证与工具
对美国人来说，流程是工具，是达到目的的一种手段。流程协助、支持、使人们能够组织他们的工作和他们的互动。流程不能，也不应该取代人类的判断。
Discipline vs. Deviation
Americans seek that fine line between process discipline and flexibility. The moment a process step makes unnecessary﹣no added value﹣demands, Americans will consider deviation. Judgement calls are made via internal communication within the team and with next level management.
纪律与偏离
美国人寻求流程纪律和灵活性之间的那条细线。当一个流程步骤提出不必要的–没有附加价值的–要求时，美国人就会考虑偏离。判断是通过团队内部的沟通和与下级管理层的沟通来进行的。
Process as Power
Because Americans are less inclined to view processes and procedures as making up the manual governing the inner workings of a company, the writing of those rules is rarely the forum where battles over power and influence take place.
Americans believe that all activities should be oriented on the conditions of the market and on the needs of customers. In the U.S. business context those driven by power and influence strive to have the say about access to and analysis of the market and customers.
流程作为权力
由于美国人不太倾向于把流程和程序看作是管理公司内部运作的手册，这些规则的编写很少是发生权力和影响之争的论坛。
美国人认为，所有的活动都应该以市场条件和客户的需求为导向。在美国的商业环境中，那些受权力和影响力驱使的人努力争取对市场和客户的准入和分析有发言权。
